Contact
Everything reaches the same inbox, read by a person:[email protected].
We do not run a contact form, a chatbot, or a ticket queue. Using the subject lines below simply gets your message to the right process faster.
Privacy Request
Access, correction, deletion, portability, or withdrawal of marketing consent. We verify identity by confirming control of the email address on the record and will not ask for identity documents.
Privacy PolicyRefund Request
Within 30 days of a direct purchase. Include the email address used at checkout or your order number. No reason required.
Refund & Cancellation PolicyAccessibility
Barriers on this site or in a publication, or a request for an accessible alternative format — provided at no additional charge. Please describe the page and the assistive technology you were using.
Accessibility StatementDMCA Notice
Copyright notices and counter-notices, addressed to our designated agent. Section 3 of the policy lists everything a notice must contain.
Copyright & DMCA Policy
Response times
These are the commitments made in the policies themselves, not aspirations: refund requests acknowledged within 2 business days; accessibility reports acknowledged within 2 business days and answered substantively within 10; DMCA notices acknowledged within 2 business days; privacy requests answered within 30 days under GDPR and UK GDPR, or 45 days under CCPA and CPRA.
Postal address
Patinaverse LLC
5536 Princeton Road
Macungie, PA 18062-9053
United States
What we cannot help with
Purchases made through Amazon, Gumroad, or Payhip are governed by that retailer's own terms and refund policy, and we have no ability to process refunds for transactions we did not process — please contact the retailer directly. We also do not accept unsolicited manuscripts, proposals, or idea submissions of any kind; such material is returned or deleted unread.