Terms of Service

Patinaverse LLC — an imprint of Human Universes LLC

Effective Date: October 15, 2026 Version: 2.0

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you and Patinaverse LLC, a Delaware limited liability company ("Patinaverse," "we," "us," or "our"), governing your access to patinaverse.com (the "Site") and your purchase of our publications.

By accessing the Site or completing a purchase, you accept these Terms. If you do not agree, do not use the Site or purchase our products.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding contract to purchase from us. By purchasing, you represent that you meet these requirements. The Site is not directed to children.

3. About Patinaverse

Patinaverse LLC is a single-author independent publishing imprint. We publish exclusively the work of our own founder and have never acquired, contracted for, solicited, or published the work of any third-party author.

Patinaverse LLC is a wholly owned subsidiary of Human Universes LLC, a Delaware intellectual property holding company. Human Universes LLC owns the PATINAVERSE trademark (USPTO Serial No. 99109176) and licenses it to Patinaverse LLC under a written trademark license agreement containing quality control provisions. Human Universes LLC is non-operating and conducts no publishing activity.

Patinaverse LLC does not provide consulting, advisory, assessment, coaching, or any other professional service to third parties for a fee. Any such engagement involving the DBAM framework is contracted and invoiced separately by Human Universes LLC and is not governed by these Terms.

4. Educational Purpose — Read This Before Purchasing

The following disclaimer applies to every Patinaverse publication and is reproduced verbatim from our published works:

This workbook is for personal development and educational purposes only. It is not a substitute for professional psychological, psychiatric, legal, or medical advice, diagnosis, or treatment. The DBAM framework and all assessment tools in this workbook are not clinical instruments, have not been independently validated through clinical trials, and must not be used to make employment, legal, medical, or psychiatric decisions about yourself or others. Results reflect personal behavioral tendencies and are for self-reflection purposes only.

Additionally: descriptions of behavioral tendencies in our publications are general and non-deterministic. They are not descriptions of, and cannot be used to assess, diagnose, label, or manage, any individual person. We make no claim of clinical outcome.

If you are experiencing mental health concerns, please consult a licensed mental health professional. If you are in crisis, contact your local emergency services or, in the United States, call or text 988 (Suicide & Crisis Lifeline).

5. Products

5.1 What we sell

Digital publications delivered as downloadable PDF files. Printed editions of certain titles are sold through third-party retailers (Amazon Kindle Direct Publishing) under those retailers' terms, not these Terms.

5.2 Delivery

Digital products are delivered by a secure, time-limited download link following successful payment. It is your responsibility to download your purchase promptly and retain your own copy. If your link expires before you have downloaded, contact [email protected] and we will reissue it at no charge.

5.3 Descriptions and pricing

We make reasonable efforts to describe products accurately but do not warrant that descriptions are error-free or complete. Prices are in U.S. dollars, exclusive of any applicable taxes, and may change without notice. The price binding on both parties is the price displayed at the moment you complete checkout. Where an obvious pricing error occurs, we may cancel the order and issue a full refund rather than fulfill at the erroneous price.

5.4 Taxes

You are responsible for any sales tax, VAT, GST, or similar taxes applicable in your jurisdiction. Where we or our payment processor are required to collect such taxes, they will be shown at checkout.

6. Licence to Use Digital Products

Upon full payment, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, print, and use the digital product for your own personal, non-commercial use.

You may: print copies for your own personal use; complete the workbook exercises; use the framework in your own life and relationships.

You may not: redistribute, resell, sublicense, lend, rent, or publicly post the product or substantial portions of it; remove, obscure, or alter any watermark, copyright notice, imprint attribution, or embedded identifier; use the content to train, fine-tune, or ground any artificial intelligence or machine learning model; create derivative works for commercial purposes; use the content to deliver paid training, coaching, workshops, or assessment services to third parties; or use the framework to evaluate, screen, or make decisions about other people.

Watermarking. Digital files may contain a unique identifier tied to your transaction. This identifier is used solely to trace unauthorized redistribution and is disclosed here so you are aware of it.

Institutional and bulk licensing is available separately. Contact [email protected].

7. Intellectual Property

All Site and product content — text, structure, the scoring framework, editorial content, graphics, logos, and design — is owned by or licensed to Patinaverse LLC and Human Universes LLC and protected by United States and international copyright and trademark law.

PATINAVERSE is a trademark of Human Universes LLC, used by Patinaverse LLC under written licence. DBAM and Dynamic Behavioral Analysis Matrix identify our proprietary framework.

Nothing in these Terms transfers any ownership interest to you. All rights not expressly granted are reserved.

Reporting infringement. Our notice-and-takedown procedure is set out in our separate Copyright & DMCA Policy, incorporated here by reference.

8. Unsolicited Submissions — We Do Not Accept Them

Patinaverse LLC does not accept unsolicited manuscripts, proposals, artwork, or idea submissions of any kind.

Any such material received is returned or deleted unread and unreviewed. We assume no obligation of confidentiality and no liability of any kind with respect to unsolicited material. No submission creates any express or implied agreement regarding review, compensation, publication, or use, and no confidential or fiduciary relationship arises.

Please do not send us material you consider confidential or proprietary.

9. Acceptable Use

You agree not to: use the Site for any unlawful purpose; attempt to gain unauthorized access to our systems or non-public areas; interfere with or disrupt Site operation, including by automated scraping, bots, or excessive requests; circumvent watermarking or other technical protection measures; submit false or unauthorized payment information; or impersonate any person or entity.

Automated access. Non-abusive automated access for the purpose of indexing, accessibility, price comparison, or shopping assistance is permitted, subject to our published robots.txt and llms.txt. Automated access for the purpose of acquiring, reproducing, or training on our paid content is prohibited.

10. Third-Party Retailers and Links

Purchases made through Amazon, Gumroad, Payhip, or any other third-party platform are contracts between you and that platform, governed by its terms and refund policies. We are not responsible for those platforms' practices. Links from our Site to third-party sites are provided for convenience and do not imply endorsement.

11. Refunds

Refunds are governed by our separate Refund & Cancellation Policy, incorporated here by reference, which includes statutory withdrawal rights for consumers in the EU, UK, and other jurisdictions where such rights apply.

12. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited, including consumer guarantees under applicable consumer protection law.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PATINAVERSE LLC AND HUMAN UNIVERSES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR PRODUCTS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited. Some jurisdictions do not allow certain limitations of liability, so some or all of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Patinaverse LLC, Human Universes LLC, and their members, officers, and agents from any third-party claims, damages, liabilities, costs, and reasonable attorneys' fees arising from your breach of these Terms, your misuse of our products, or your violation of any law or third-party right. This obligation survives termination.

15. Termination

We may suspend or terminate your access to the Site, and revoke any licence granted under Section 6, if you materially breach these Terms. Sections 6 (restrictions), 7, 8, 12, 13, 14, 16, and 17 survive termination.

16. Governing Law and Dispute Resolution

16.1 Governing law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, and excluding the United Nations Convention on Contracts for the International Sale of Goods.

16.2 Informal resolution first

Before initiating any formal proceeding, you agree to contact us at [email protected] and allow thirty (30) days for good-faith resolution. Most disputes can be resolved this way.

16.3 Venue

Any dispute not resolved informally shall be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction.

16.4 Consumers outside the United States

If you are a consumer resident in the European Economic Area, United Kingdom, or another jurisdiction whose law grants you the right to bring proceedings in your local courts and to the protection of your local mandatory consumer law, nothing in this Section deprives you of those rights. EU consumers may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16.5 Class action waiver

To the extent permitted by law, you and we agree that any proceeding will be brought in an individual capacity only, and not as a plaintiff or class member in any purported class or representative proceeding. This waiver does not apply where prohibited by applicable law.

17. General Provisions

Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Refund & Cancellation Policy, and Copyright & DMCA Policy, constitute the entire agreement between you and us regarding the Site and supersede all prior understandings.

Severability. If any provision is held unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

Force majeure. Neither party is liable for failure to perform due to causes beyond its reasonable control, including acts of God, war, civil unrest, labor disputes, governmental action, internet or utility failure, or third-party platform outage.

Relationship. Nothing in these Terms creates a partnership, joint venture, employment, agency, or fiduciary relationship.

Changes. We may revise these Terms. Material changes will be announced with a prominent Site notice at least fourteen (14) days before taking effect, and by email to subscribers. Changes do not apply retroactively to purchases already completed. Continued use after the effective date constitutes acceptance.

Language. These Terms are drafted in English. Any translation is provided for convenience; the English version controls.

18. Contact

Patinaverse LLC An imprint of Human Universes LLC 5536 Princeton Road, Macungie, PA 18062-9053, United States [email protected]