Refund & Cancellation Policy

Patinaverse LLC — an imprint of Human Universes LLC

Effective Date: October 15, 2026 Version: 2.0

1. Our Commitment

We want you satisfied with what you buy from us. This Policy explains both our voluntary satisfaction guarantee (available to everyone) and your statutory rights (which apply automatically in certain jurisdictions and are not limited by anything in this Policy).

2. 30-Day Satisfaction Guarantee — All Customers

If a digital publication purchased directly from patinaverse.com does not meet your expectations, email [email protected] within 30 days of purchase and we will issue a full refund.

You do not need to give a reason. We would appreciate hearing what fell short — it genuinely helps us improve — but it is not a condition of your refund.

How to request:

Email [email protected] with the subject line "Refund Request"
Include the email address used at checkout, or your order/receipt number
Optionally, tell us what didn't work for you

Our timeline: acknowledgment within 2 business days; approved refunds issued to your original payment method within 5 business days of approval. Your bank or card issuer may take a further 5–10 business days to post the credit — that portion is outside our control.

After a refund: your download link is deactivated, the licence granted in Section 6 of our Terms of Service terminates, and you agree to delete any copies you downloaded.

Abuse. We may decline requests showing a pattern of abuse — for example, repeated purchase-and-refund of the same title. We will always explain our reasoning in writing, and this limitation never overrides a statutory right under Section 3.

3. Statutory Rights — European Union, United Kingdom, and Similar Jurisdictions

These rights exist independently of the guarantee above. Nothing in this Policy waives, limits, or replaces them.

3.1 Right of withdrawal

If you are a consumer resident in the EU or UK, you normally have 14 days from the conclusion of the contract to withdraw from a purchase of digital content, without giving any reason.

3.2 The immediate-delivery exception — important

Under Article 16(m) of EU Directive 2011/83/EU (and the equivalent UK Consumer Contracts Regulations 2013), the right of withdrawal is lost for digital content not supplied on a tangible medium if, and only if, all three of the following occurred:

Performance began with your prior express consent; and
You acknowledged that you would thereby lose your right of withdrawal; and
We provided you confirmation of that agreement on a durable medium.

How we handle this. At checkout, before payment, we present a clearly labelled, unticked checkbox. You must actively tick it to proceed:

☐ I request immediate access to this digital download, and I acknowledge that by doing so I will lose my statutory right of withdrawal once the download begins.

Your ticked consent, together with the date and time, is recorded and repeated in your emailed order confirmation, which serves as confirmation on a durable medium.

If you do not tick the box, you may still purchase — your download link will simply be released after the 14-day withdrawal period ends, and you retain your full statutory right to withdraw during that period.

In practice, this matters less than it sounds: our 30-day voluntary guarantee in Section 2 is longer and more generous than the 14-day statutory period, and we honor it regardless of whether you ticked the box.

3.3 How to withdraw

Email [email protected] stating your decision to withdraw, or use the model withdrawal form below. We will refund all payments received within 14 days of receiving your notice, using the same payment method you used, at no cost to you.

3.4 Model withdrawal form

To: Patinaverse LLC, 5536 Princeton Road, Macungie, PA 18062-9053, United States — [email protected]

I hereby give notice that I withdraw from my contract for the sale of the following digital content: Product: ______________________ Ordered on: ______________________ Name of consumer: ______________________ Address of consumer: ______________________ Date: ______________________

3.5 Other jurisdictions

Consumers in Australia, Canada, and other jurisdictions with mandatory consumer guarantees retain all rights conferred by their local law. Where local law provides a remedy more favorable than this Policy, local law prevails.

4. Printed Editions and Third-Party Retailers

Printed editions purchased through Amazon, and digital purchases made through Gumroad or Payhip, are governed by that retailer's own return and refund policy, not this one. We have no ability to process refunds for transactions we did not process. Please contact the retailer directly.

5. Failed Delivery or Technical Problems

If your download link fails, expires before use, or the file is corrupted, contact us and we will fix it at no charge — this is not a refund situation, it's a delivery problem and it's ours to solve. Email [email protected] and we will reissue your link promptly.

6. Duplicate and Unauthorized Charges

If you were charged twice for the same product, or believe a charge was unauthorized, email [email protected]. Verified duplicate charges are refunded in full immediately, no questions asked, and outside any time limit.

7. Chargebacks

If something has gone wrong, please contact us first. We can almost always resolve a legitimate issue faster than a chargeback process, and doing so lets us keep offering refund terms as flexible as the ones above. Contacting us first is a request, not a requirement — it does not affect your right to dispute a charge with your bank or card issuer.

8. Contact

Patinaverse LLC An imprint of Human Universes LLC 5536 Princeton Road, Macungie, PA 18062-9053, United States [email protected]